Added Title

Improving OVP’s service delivery on medicines amidst the pandemic

Date of Publication

12-2020

Document Type

Master's Thesis

Degree Name

Master of Business Administration

Subject Categories

Public Affairs, Public Policy and Public Administration

College

Ramon V. Del Rosario College of Business

Department/Unit

Management and Organization

Thesis Adviser

Pia Redempta T. Manalastas

Defense Panel Chair

Mary Margaret Que

Defense Panel Member

Divina Edralin
Karen Aquino

Abstract/Summary

This action research explored the available technological advancements which a government institution can tap to improve its service delivery. This was the product of collaboration among several individuals in our organization. While the pandemic has caused a huge disruption among different industries around the world, public service delivery cannot be suspended. Hence, the possibility of tapping a service provider to ease the delay in delivering medicines was considered. Two innovative ways involving the use of digital platform were presented for public value creation.

Through this paper, people can have a glimpse of how public service delivery can be better achieved during the pandemic and even moving forward.

Abstract Format

html

Language

English

Format

Electronic

Keywords

Drug delivery systems—Philippines; Public health—Philippines; Philippines. Office of the Vice President

Upload Full Text

wf_yes

Embargo Period

8-2-2022

Download

Share

COinS