Added Title

Improving the assignment and monitoring of tasks in divisions 19 and 20

Date of Publication

12-21-2020

Document Type

Insider Action Research

Degree Name

Master of Business Administration

Subject Categories

Performance Management

College

Ramon V. Del Rosario College of Business

Department/Unit

Management and Organization

Thesis Adviser

Benito L. Teehankee

Defense Panel Chair

Rachel Quero

Defense Panel Member

Jeanne Sarmiento
Shieradel Jimenez

Abstract/Summary

Every business is in need to monitor workplace operations to be able to develop strategies designed to improve procedures and protocols (Leonard, 2019). This study is focused on the adoption of the ASANA Project Management Application which is an online platform used for more efficient distribution and assignment of tasks and monitoring of worker performance on Divisions 19 and 20 of Financial Supervision Department (FSD) VIII.

In the first cycle, the Researcher keenly observed on the issues being encountered in the workplace regarding the task monitoring tool and conducted inquiries with her peers, and other people in the same department. Five issues were mentioned namely: uneven workload, under compliance with Quality Management Systems (QMS) and other internal standards in processing deliverables, tedious process of completing tasks in Reports and Offsite Assignment Monitoring (ROAM) tool, inaccessibility of ROAM without VPN and inefficient monitoring of tasks. The action research project was implemented and tested and was found out to lead to productivity and better performance in the workplace.

For the second cycle, the project was sustained due to positive feedback and responses. The Researcher aimed for further improvement and so, planning activities were undertaken. These are revisiting the implementation in Cycle 1, continuing the implementation of the new monitoring system, gathering more feedbacks, summarizing of actual processing time and evaluating the results. Cycle no. 2 results showed that deliverables were processed ahead of time and even surpassed Cycle no. 1 implementation results. Remarkable enhancement of performance was observed with the use of the new monitoring tool.

Abstract Format

html

Language

English

Format

Electronic

Keywords

Job analysis; Performance technology

Upload Full Text

wf_yes

Embargo Period

8-3-2022

Download

Share

COinS