Date of Publication

9-2020

Document Type

Master's Thesis

Degree Name

Master of Business Administration

College

Ramon V. Del Rosario College of Business

Department/Unit

Management and Organization

Thesis Adviser

Patrick Adriel H. Aure

Defense Panel Chair

Rachel Quero

Defense Panel Member

Karen Selina Aquin
Shieradel Jimenez

Abstract/Summary

The purpose of this action research is to guide the researcher, who is also a manager of ENLI branches in Luzon, to address problems causing opportunity losses for the team – the cancellation of classes and refunds of paid enrollment due to language teachers not hired within the agreed period; hence, commissions were lost in the process. The biggest part of the entire hiring process under the Manager who is likewise performing as Branch Administrators of two branches. Important managerial functions such as distribution of commission from sales was overlooked because of the Manager’s bulky administrative tasks and traveling from one branch to another. The actions implemented in the two cycles addressed these issues, and the opportunities were increased.

In the first cycle, the team aimed to reduce the opportunity lost by hiring the most critical vacant position among the branches – the vacant position of Branch Administrator of Lipa. The new hire provided the manager-researcher more time to accomplish managerial tasks like hiring difficult to find teachers. The entire process was planned and implemented based on IOWA State University’s Integrated Talent Management Framework. The Lipa branch admin was hired in the first cycle giving the other members of the team knowledge about the whole hiring process.

In the second cycle, there still are unfilled teaching positions that might still cause opportunity losses hence, the branch admins are trained to engage in the whole recruitment process of part time teachers.

Abstract Format

html

Language

English

Format

Electronic

Keywords

Language teachers—Recruiting

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Embargo Period

8-4-2022

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