Date of Publication

3-2010

Document Type

Master's Thesis

Degree Name

Master of Science in Psychology Major in Industrial/Organizational Psychology

Subject Categories

Industrial and Organizational Psychology | Psychology

College

College of Liberal Arts

Department/Unit

Psychology

Thesis Adviser

Laurene Chua-Garcia

Defense Panel Chair

Romeo Suarez

Defense Panel Member

Maria Carla M. Ong
Joffre O. Chua

Abstract/Summary

The study assessed the organizational culture and perceived performance of a professional services firm in the Philippines. Implications of which were identified and interventions on the management and human resources level were proposed. A survey questionnaire was administered to 462 employees from the subject company to obtain organizational culture and perceived performance results. Then, 10 key people were invited to participate in a Focus Group Discussion (FGD) to solicit and derive interventions for the organization. Results showed that the organization scored high in all four cultural traits of the Denison Model. The results on perceived organizational performance are extensive between below average to high average. The intervention proposed on the management level is to conduct a vision-mission review. As for the human resources level, conduct a “Coaching Workshop”, customer service survey, employee satisfaction study and re-evaluation of “People First” initiatives.

Abstract Format

html

Language

English

Format

Electronic

Accession Number

CDTG004688

Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

128 leaves, 28 cm.

Keywords

Corporate culture—Philippines; Organizational behavior—Philippines

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Embargo Period

5-12-2022

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