Date of Publication

8-17-2020

Document Type

Master's Thesis

Degree Name

Master of Business Administration

Subject Categories

Training and Development

College

Ramon V. Del Rosario College of Business

Department/Unit

Management and Organization

Thesis Adviser

Rachel A. Quero

Defense Panel Chair

Benito Teehankee

Defense Panel Member

Maria Victoria Tibon
Denver Bingski Daradar

Abstract/Summary

This Integrative Action Research focused on the new data analysts’ insufficient technical knowledge and competency in GBSI, a shared services company. The data analysts have limited background and experience and have insufficient understanding of key tasks. Thus, this action research restructured the onboarding program to improve skills of data analysts to ensure that they achieve a satisfactory audit rating. Their improved skills are expected to create organizational impact in terms of avoiding delays, producing quality reports, and establishing a more accurate employee benefits database. To establish a successful onboarding, our action research team was guided by Bauer’s (2010) four levers, namely, self-efficacy, role clarity, social integration, and knowledge of the culture, and her research-based model of onboarding. The restructured onboarding significantly improved the new analysts’ technical competency which led to their high-quality client data submissions.

Abstract Format

html

Language

English

Format

Electronic

Keywords

Employees—Training of

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Embargo Period

5-27-2022

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