Action research on improving report creation process through business intelligence dashboard deployment
Date of Publication
2017
Document Type
Master's Thesis
Degree Name
Master of Business Administration
College
Ramon V. Del Rosario College of Business
Department/Unit
Decision Sciences and Innovation
Thesis Adviser
Jaime T. Cempron
Defense Panel Chair
Pia Redempta T. Manalastas
Defense Panel Member
Ana Liza Asis-Castro
Robert Rol Richard Raymond B. Ramos
Maria Victoria P. Tibon
Brian C. Gozun
Abstract/Summary
In this era of technology, information plays an important resource for different organizations in their operations and management activities. Possessing timely information and the proper reporting and analytic capabilities to interpret data enhances the ability to make evidence-based decisions. And these decisions can help the team drive actions to ultimately meet organizational objectives. This action research project aimed to improve the efficiency of report creation process of the IT Operations Applications Management Organization in XYZ Company, a multinational consumer goods corporation. Application Support Managers usually take 2 to 3 hours to perform a series of data extractions, filtering, and chart generations to finish the IT health reports, which we found to be too frustrating and time-consuming. Through action research, I orchestrated the collaboration between different teams to properly construct the issue, plan and implement actions and finally to evaluate the intervention.
Deployment of business intelligence dashboard was the main intervention performed to improve the efficiency of the report creation process. This allowed the Applications Support Managers to reduce the time required to create the IT health reports by 80%, trimming it down to 10-20 minutes, which made the report creation process more efficient.
Abstract Format
html
Language
English
Format
Electronic
Accession Number
CDTG007051
Shelf Location
Archives, The Learning Commons, 12F Henry Sy Sr. Hall
Physical Description
1 computer disc ; 4 3/4 in.
Keywords
Industrial management; Industrial organization
Recommended Citation
Javier, J. (2017). Action research on improving report creation process through business intelligence dashboard deployment. Retrieved from https://animorepository.dlsu.edu.ph/etd_masteral/5831