Process improvements for error-free sales reports from XYZ Sales Middle Office
Document Type
Master's Thesis
Degree Name
Master of Business Administration
College
Ramon V. Del Rosario College of Business
Department/Unit
Decision Sciences and Innovation
Thesis Adviser
Maria Victoria P. Tibon
Defense Panel Chair
Rachel A. Quero
Defense Panel Member
Frances Jeanne L. Sarmiento
Jaime T. Cempron
Maria Victoria P. Tibon
Abstract/Summary
Clients invest because they want to earn returns that are in line with their investment goals or objectives. Customers invest in XYZ Bank because they believe that we provide effective, efficient, and innovative solutions to best manage their financial needs. In this case, recording, reporting, and keeping of information is part of what customers expect when they purchase investments from XYZ Bank. Quality, then, is understood to be data accuracy. Accuracy means being free from errors or defects. My objective in doing this action paper was to achieve data accuracy by removing defects in the sales reports. Our end goal was to improve our process to produce error-free sales reports during primary bond offerings. To guide us removing defects in the Sales Reports, the concept of lean and six sigma methodologies were used. Lean defined the types of wastes to be removed, while six sigma provided the statistical tools and techniques. By using the concepts of lean and six sigma and by doing the action research cycles of constructing, planning, taking, and evaluating action, we were able to come up with process improvements for error-free sales reports.
Abstract Format
html
Language
English
Format
Electronic
Accession Number
CDTG007220
Shelf Location
Archives, The Learning Commons, 12F Henry Sy Sr. Hall
Physical Description
1 computer disc ; 4 3/4 in.
Keywords
Continuous improvement process; Organizational change
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Recommended Citation
Labrador, J. R. (2020). Process improvements for error-free sales reports from XYZ Sales Middle Office. Retrieved from https://animorepository.dlsu.edu.ph/etd_masteral/5798