Improving timeliness of submission of periodic reports through scheduled updating

Date of Publication

2017

Document Type

Master's Thesis

Degree Name

Master of Business Administration

College

Ramon V. Del Rosario College of Business

Department/Unit

Decision Sciences and Innovation

Thesis Adviser

Jaime T. Cempron

Defense Panel Chair

Divina M. Edralin

Defense Panel Member

Pia Redempta T. Manalastas
Azenith H. Castillo
Maria Victoria P. Tibon
Brian C. Gozun

Abstract/Summary

My action research addressed the issue I identified collaboratively with my co-researchers which is the delayed submission of periodic reports of our Division. The objective, therefore, was to improve the timeliness of our submission by having zero late submissions by employing Kurt Lewins Change 3-step Change Management Model. As an insider action researcher, I applied triangulation of data during data generation by employing different methods both in formal and informal settings, such as observation, informal discussions, formal meetings, one-on-one talks, and examination of certain documents. Two cycles of action research were undertaken for this study. In the first cycle, we agreed to schedule our updating of our reports to once a month: every first Monday of the following month. However, we did not meet the zero late submission objective. In the second cycle, we agreed to address the order of presentation of the banks under our supervision by alphabetizing them and assigning a number sequence in order to avoid the overwriting incident that occurred during the implementation of the first cycle intervention. But just like in the first cycle, we did not meet the objective of the study, but this is no longer due to the original issues identified but more on the nature of the reports themselves. Hence, among my recommendations included implementing a third cycle to go back to addressing the timeliness issue previously identified. Despite the collaborative nature of this paper, this action research turned out to be a journey of self-discovery and growth.

Abstract Format

html

Language

English

Format

Electronic

Accession Number

CDTG007114

Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

1 computer disc ; 4 3/4 in.

Keywords

Industrial management; Personnel management; Organizational change; Organizational effectiveness

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