Improving compliance activities through business process automation
Date of Publication
2017
Document Type
Master's Thesis
Degree Name
Master of Business Administration
College
Ramon V. Del Rosario College of Business
Department/Unit
Decision Sciences and Innovation
Thesis Adviser
Rachel A. Quero
Defense Panel Chair
Divina M. Edralin
Defense Panel Member
Geraldine G. Bernardo
Reynaldo A. Bautista, Jr.
Maria Victoria P. Tibon
Brian C. Gozun
Abstract/Summary
Business process automation aims to enhance the speed, efficiency and quality of organizational processes. The main objective of this action research is to improve the data gathering procedures for the conduct of the Encryption Export Survey to make the survey process more effective and efficient. Our company is an American provider of human resources management (HR) software and services. The conduct of Encryption Export Survey is part of our company's compliance with the US Regulatory Agency. The survey respondents are employees who are working as product developers. In Cycle 1 of this action research, the issue of manual data collection process was addressed by automating the survey using a software development platform called Archer while, Cycle 2 intervention included the creation of the Encryption Export Survey User Manual and email announcement from the Chief Security Officer. I used Coghlan and Brannicks spirals of action research as the methodology and the Information Technology Infrastructure Library (ITIL) Framework as Conceptual Framework.
Abstract Format
html
Language
English
Format
Electronic
Accession Number
CDTG007134
Shelf Location
Archives, The Learning Commons, 12F Henry Sy Sr. Hall
Physical Description
1 computer disc ; 4 3/4 in.
Keywords
Industrial management; Industrial organization; Organizational change; Organizational effectiveness
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Recommended Citation
Retardo, J. (2017). Improving compliance activities through business process automation. Retrieved from https://animorepository.dlsu.edu.ph/etd_masteral/5777