Improving compliance activities through business process automation

Date of Publication

2017

Document Type

Master's Thesis

Degree Name

Master of Business Administration

College

Ramon V. Del Rosario College of Business

Department/Unit

Decision Sciences and Innovation

Thesis Adviser

Rachel A. Quero

Defense Panel Chair

Divina M. Edralin

Defense Panel Member

Geraldine G. Bernardo
Reynaldo A. Bautista, Jr.
Maria Victoria P. Tibon
Brian C. Gozun

Abstract/Summary

Business process automation aims to enhance the speed, efficiency and quality of organizational processes. The main objective of this action research is to improve the data gathering procedures for the conduct of the Encryption Export Survey to make the survey process more effective and efficient. Our company is an American provider of human resources management (HR) software and services. The conduct of Encryption Export Survey is part of our company's compliance with the US Regulatory Agency. The survey respondents are employees who are working as product developers. In Cycle 1 of this action research, the issue of manual data collection process was addressed by automating the survey using a software development platform called Archer while, Cycle 2 intervention included the creation of the Encryption Export Survey User Manual and email announcement from the Chief Security Officer. I used Coghlan and Brannicks spirals of action research as the methodology and the Information Technology Infrastructure Library (ITIL) Framework as Conceptual Framework.

Abstract Format

html

Language

English

Format

Electronic

Accession Number

CDTG007134

Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

1 computer disc ; 4 3/4 in.

Keywords

Industrial management; Industrial organization; Organizational change; Organizational effectiveness

Upload Full Text

wf_no

This document is currently not available here.

Share

COinS