Maintaining accuracy of employee data in system A

Date of Publication

2017

Document Type

Master's Thesis

Degree Name

Master of Business Administration

College

Ramon V. Del Rosario College of Business

Department/Unit

Decision Sciences and Innovation

Thesis Adviser

Raymund B. Habaradas

Defense Panel Chair

Divina M. Edralin

Defense Panel Member

Ma. C. P. Assumpta C. Marasigan
Geraldine G. Bernardo
Maria Victoria P. Tibon
Brian C. Gozun

Abstract/Summary

This action research addressed the issue of increasing CMS tickets due to lack of validation process in System A. System A is new introduced HR system in XY Global Services Philippines Inc,.We identified the issue through manifestations such as increasing number of CMS tickets raised, and the recurring missed SLA in CMS tickets. As an action insider researcher, I applied triangulation of data by using different methods both formal and informal settings such as team meeting, phone interviews, and informal talks. We used Kotters Eight Steps to Successful Change to enact change within the team. In Cycle, we identified the need to establish a validation process of employee data in System A such as compensation details, job details, location, and personal information. We cross checked the data in System A with the employee data from the current system being used by the company. Such intervention resulted in a decrease with the number of tickets raised and improved the efficiency of the team. In Cycle II, we realized that to achieve the data accuracy with System A, we need to collaborate with the managers. Hence, in Cycle II, we reached out to managers through emails to remind them to approve employee movements that require their approval in the system. These activities were found to be successful in achieving the teams objectives and highlighted the importance of establishing validation process and managers involvement in ensuring employee data were implemented in the system.

Abstract Format

html

Language

English

Format

Electronic

Accession Number

CDTG007080

Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

1 computer disc ; 4 3/4 in.

Keywords

Supervision of employees; Personnel management

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