Title

A study on the correlation of motivation and employee job performance in the BPO industry in Metro Manila

Date of Publication

2017

Document Type

Master's Thesis

Degree Name

Master of Science in Accountancy

College

Ramon V. Del Rosario College of Business

Department/Unit

Accountancy

Thesis Adviser

Severo C. Madrona, Jr.

Defense Panel Member

Rene B. Betita
Brian C. Gozun

Abstract/Summary

This study investigates the relationship between employee motivation and job performance. It employs a survey research method in collecting data from 10 Business Process Outsourcing Companies in Metro Manila. A total of 100 were sampled out. Linear regression statistical tools were used to determine the relationship as well as the effects of motivation. The results reveal a positive relationship between intrinsic motivation and job performance; and an inverse relationship between a motivation and job performance. It has been found that intrinsic rewards highly affect the employees job performance. The study therefore recommends that Management should not focus on motivation solely but to develop a system that caters motivational needs of their employees since intrinsic factors can greatly contribute in increasing employee productivity because they are powerful motivators if used correctly.

Abstract Format

html

Language

English

Format

Electronic

Accession Number

CDTG007842

Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

1 computer disc ; 4 3/4 in.

Keywords

Employee motivation; Performance

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