Improving records management in construction firm

Emily G. Tiu

Date of Publication

2017

Document Type

Master's Thesis

Degree Name

Master of Business Administration

College

Ramon V. Del Rosario College of Business

Department/Unit

Decision Sciences and Innovation

Thesis Adviser

Raymund B. Habaradas

Defense Panel Chair

Jaime T. Cempron

Defense Panel Member

Patrick Adriel H. Aure
Rafael Gerardo S. Tensuan
Maria Victoria P. Tibon
Brian C. Gozun

Abstract/Summary

This action research address URBN Design Studios focal issues concerning the lack of filing and records management system on which employees follow for the recording, keeping and filing of documents. This was manifested by unorganized and scattered files, documents and records. The objectives of this paper are to improve the filing and records management by establishing records management policy, processes and procedures; to familiarize company personnel with the construction projects; improve the monitoring of records and to gain knowledge in record keeping. In order to resolve the issue, I collaborated with the Owner, Project Architect and Administrative Assistant to improve our record keeping. We used theories and frameworks obtained from scholarly journals. The Hiranos 5S Concept was used to create strong workplace commitment while establishing record management policy. We also used the Poka-Yoke method to help us simplify and improve record keeping. Moreover, the continuous improvement PDCA cycle was use along with the Poka-Yoke to help us define, implement and control corrective actions and improvements in data recording. Likewise, Kurt Lewins change management model was used as a guide to implement desired changes in our organization. This action research allowed me to value my profession more and I was able to develop my leadership and communication skills.

Abstract Format

html

Language

English

Format

Electronic

Accession Number

CDTG007804

Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

1 computer disc ; 4 3/4 in.

Keywords

Records--Management; Organizational change

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