Improving the timeliness in the preparation and distribution of highly confidential agenda items in a department in a government agency

Date of Publication

2017

Document Type

Master's Thesis

Degree Name

Master of Business Administration

College

Ramon V. Del Rosario College of Business

Department/Unit

Decision Sciences and Innovation

Thesis Adviser

Jaime T. Cempron

Defense Panel Chair

Maria Victoria P. Tibon

Defense Panel Member

Frances Jeanne L. Sarmiento
Rafael Gerardo S. Tensuan
Maria Victoria P. Tibon
Brian C. Gozun

Abstract/Summary

Timeliness and accuracy of information is integral in making decisions. It is through this that people can make good judgment involving different matters. This factor is crucial regardless of the kind of needed information, whether quantitative or qualitative, and the ones who are making them. It is an essential component of any effort to persuade individuals, businesses or governments to make different decisions from the ones which they might make in the absence of particular pieces of information (Eslake, 2006).

Information will always have a powerful impact. In a business perspective, the right information about your customers and competitors helps in crafting the best marketing strategy for ones organization. In economics, studies, statistics and market analysis provide effective tools in developing policies that can aid a country's vulnerabilities to shocks and exposures. On the other hand, governments used information in plotting socio-economic policies that can alleviate poverty, improve infrastructure, and enhance public service. In a micro-level, management may find information about their personnel, such as interests and personality types, useful in creating initiatives that can help them grow professionally and feel motivated. In all this, time is of the essence.

In this action research, timeliness is the issue. With the application of ORJI (Schein), Ladder of Inference, and data triangulation, we were able to gather relevant information about the issue and also ourselves. In addressing it, frameworks on business process improvement and change management were used. Interventions were made sure that they were aligned to said frameworks and ethical principles. All in all, there are three aspects in this action research that I find most important: (1) that it is impossible that the action research is a one-man show (2) action research is a learning and action process (3) that in the end, you will realize that along with the process that you decided to change, somehow you have been changed as well.

Abstract Format

html

Language

English

Format

Electronic

Accession Number

CDTG007803

Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

1 computer disc ; 4 3/4 in.

Keywords

Information resources management; Organizational change

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