An action research on improving the accuracy and timeliness of income reporting for international assignment cross reporting repository (IACRR) for Company ABC mobility tax
Date of Publication
2017
Document Type
Master's Thesis
Degree Name
Master of Business Administration
College
Ramon V. Del Rosario College of Business
Department/Unit
Decision Sciences and Innovation
Thesis Adviser
Benito L. Teehankee
Defense Panel Chair
Ma. C. P. Assumpta C. Marasigan
Defense Panel Member
Raymund B. Habaradas
Azenith H. Castillo
Maria Victoria P. Tibon
Brian C. Gozun
Abstract/Summary
The issues addressed in this AR project are the inaccuracies and delays in the International Assignment Cross Reporting Repository (IACRR) for ABC corporation mobility tax operations. The objectives of the project were to improve the time in the preparation and review of the IACRR report from 3- 5 days to 1 day or less and to reduce the number of inaccurate data in the IACRR report to 0.01%.
The AR project adopted lean six sigma methodology as its conceptual framework and Lewins change management model to manage the changes in the process. In the first AR cycle the team conducted advance excel training, created an automated spreadsheet and set target deadlines in completing and submitting the report. The second AR cycle the team collaborated with our company's business development team to create an automated tool that reduced the amount of time in preparing the report while achieving 95% accuracy in the data input.
After completing AR cycle 2 we were able to achieve the goals we have set from the beginning of the project. Preparation and review of the report was reduced to 30 minutes with 0 defects.
After the completion of the project we recommend that the automated tool be used as part of the desk stop procedure in the preparation of the IACRR report. We recommend that this tool be used in other processes that involve reporting employee information and large data input.
Abstract Format
html
Language
English
Format
Electronic
Accession Number
CDTG007791
Shelf Location
Archives, The Learning Commons, 12F Henry Sy Sr. Hall
Physical Description
1 computer disc ; 4 3/4 in.
Keywords
Organizational change
Recommended Citation
Catague, R. G. (2017). An action research on improving the accuracy and timeliness of income reporting for international assignment cross reporting repository (IACRR) for Company ABC mobility tax. Retrieved from https://animorepository.dlsu.edu.ph/etd_masteral/5678