Standardizing a loan monitoring system in a merged bank

Date of Publication


Document Type

Master's Thesis

Degree Name

Master of Business Administration


Ramon V. Del Rosario College of Business


Decision Sciences and Innovation

Thesis Adviser

Rachel A. Quero

Defense Panel Chair

Maria Victoria P. Tibon

Defense Panel Member

Ma. C. P. Assumpta C. Marasigan
Jaime T. Cempron
Maria Victoria P. Tibon
Brian C. Gozun


In this action research conducted in our Bank, our Lending Department focused on addressing the issue on the lack of a proper monitoring system for loan account management. A consistent and uniform monitoring system for loan accounts was not given much attention due to other pressing matters during the Bank merger. In response, in Cycle 1 of this action research, we established a standard monitoring system for Loan Account Officers to properly report and reduce the level of past due loans. In Cycle 2, we continually refined the established monitoring system for loan account management to even further reduce the level of past due loans through a shift of job responsibilities. The results of this research project benefitted our Bank by reducing the level of technical past due loans that previously registered as significant losses in our financial reporting. We established an intensive monitoring system that our Loan Account Officers can use for long term monitoring of loan maturities.

Abstract Format






Accession Number


Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

1 computer disc ; 4 3/4 in.


Banks and banking; Bank loans

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