Formalizing Qualiprint Inc. through collaborative development of an organizational structure, policies and procedures
Date of Publication
2018
Document Type
Master's Thesis
Degree Name
Master of Business Administration
College
Ramon V. Del Rosario College of Business
Department/Unit
Decision Sciences and Innovation
Thesis Adviser
Rafael Gerardo S. Tensuan
Defense Panel Member
Brian C. Gozun
Abstract/Summary
This action research is to formalize Qualiprint Inc., which is a family owned business. For more than 30 years the company has operated without a formal organizational structure, company policies and job descriptions.
This issue of opportunity was addressed by creating an organizational structure aimed to streamline communications in the company as well as to create new roles for the company to achieve their objectives. By having discussions and recognizing patterns of communications we were able to create a formal structure.
Through the study and documentation of traditions in the company, a handbook was created and implemented in the company. In studying how the employees worked and through research, job descriptions were also created for the company.
This opportunity was constructed through collaboration with managers and shareholders of the company. The planning and implementation of the organizational structure, company handbook and job descriptions was done in two action research cycles that resulted in the initial formalization of the company. Since the creation and implementation of formal documents entails change, Lewins change model was used to plan, implement and evaluate the changes. Several reflection and learning techniques from Coghlan and Brannick (2014) are also used for this action research in order to gather learnings and insights.
Abstract Format
html
Language
English
Format
Electronic
Accession Number
CDTG007036
Shelf Location
Archives, The Learning Commons, 12F Henry Sy Sr. Hall
Physical Description
1 computer disc ; 4 3/4 in.
Keywords
Organizational change; Organizational effectiveness--Measurement
Recommended Citation
Patron, K. S. (2018). Formalizing Qualiprint Inc. through collaborative development of an organizational structure, policies and procedures. Retrieved from https://animorepository.dlsu.edu.ph/etd_masteral/5611