Improving timeliness in the submission of risk profiling report through process documentation
Date of Publication
2017
Document Type
Master's Thesis
Degree Name
Master of Business Administration
College
Ramon V. Del Rosario College of Business
Department/Unit
Decision Sciences and Innovation
Thesis Adviser
Rachel A. Quero
Defense Panel Chair
Ma. C.P. Assumpta C. Marasigan
Maria Victoria P. Tibon
Defense Panel Member
Karen Selina A. Aquino
Reynaldo A. Bautista, Jr.
Brian C. Gozun
Abstract/Summary
Timeliness in reporting is one of the most important factors in the delivery of public service because it is part of monitoring and decision making activities of the management. The goal of this action research is to help Division 5A of our Financial Government Agency, our unit engaged in the supervision and monitoring of financial institutions, submit on a timely basis our quarterly Risk Profiling Report. For the frameworks, I applied the conceptual framework developed by Oyemomi and the staff development model focused on training by of Milne, which helped in guiding the timely submission of the Risk Profiling Report. Within the two cycles of this action research, our group, the Division 5A of our Financial Government Agency has established a process documentation of our quarterly Risk Profiling Report and trained our team members in properly accomplishing that report. I and my colleagues facilitated our interventions through one-on-one interviews, focused group discussions, survey and formal meetings. Our newly documented process of Risk Profiling Report and the training conducted decreased the number of days delayed in the submission of said report. The results of this action research will continue to guide our Division 5A to deliver quality service through our timely submission of the Risk Profiling Report to the top management of our Financial Government Agency.
Abstract Format
html
Language
English
Format
Electronic
Accession Number
CDTG007266A
Shelf Location
Archives, The Learning Commons, 12F Henry Sy Sr. Hall
Physical Description
1 disc ; 4 3/4 inches
Keywords
Supervision; Documentation; Training
Recommended Citation
Ofrecio, A. D. (2017). Improving timeliness in the submission of risk profiling report through process documentation. Retrieved from https://animorepository.dlsu.edu.ph/etd_masteral/5602