Addressing patient's queueing time: An action research on promoting socially useful service through inter-professional teamwork
Date of Publication
2018
Document Type
Master's Thesis
Degree Name
Master of Business Administration
College
Ramon V. Del Rosario College of Business
Department/Unit
Decision Sciences and Innovation
Thesis Adviser
Benito L. Teehankee
Defense Panel Chair
Maria Victoria P. Tibon
Defense Panel Member
Maria Paquita Diongon-Bonnet
Frances Jeanne L. Sarmiento
Maria Victoria P. Tibon
Brian C. Gozun
Abstract/Summary
This Integrated Action Research addressed the issue of patients long queueing time in a dental clinic by identifying bottlenecks and improving the internal processes of the clinic. The ultimate goal is to shorten patients waiting time to 20 minutes through a reliable scheduling system guided by the interprofessional teamwork framework anchored to promoting socially useful services to serve human development. This paper serves as an avenue to instill a sense of vital commitment and sense of inclusion to each team members of the organization. It promotes the concept of collaboration and coordination of efforts of the team towards the goal to addresses the issue. More importantly, this action research enables the employees to have professional development, as to create greater contributions to the organization and to the society. The issue was identified through customer satisfaction survey, one-on-one interviews, formal and informal meetings, and action research tools such as ORJI, the ladder of inference, levels of inquiry, four parts of speech, left hand column and force field analysis. Guided by Reeves interprofessional teamwork, we were able to address the issue. In addition, Lewin's Unfreeze-Change-Refreeze Model was used to facilitate the changes done by the team through the completion of this project.
Abstract Format
html
Language
English
Format
Electronic
Accession Number
CDTG007580
Shelf Location
Archives, The Learning Commons, 12F Henry Sy Sr. Hall
Physical Description
1 computer disc ; 4 3/4 in.
Keywords
Consumer satisfaction; Teams in the workplace; Production scheduling
Recommended Citation
Maravillas, L. (2018). Addressing patient's queueing time: An action research on promoting socially useful service through inter-professional teamwork. Retrieved from https://animorepository.dlsu.edu.ph/etd_masteral/5498