Process enhancement through email management improvement and better delegation
Date of Publication
2018
Document Type
Master's Thesis
Degree Name
Master of Business Administration
College
Ramon V. Del Rosario College of Business
Department/Unit
Decision Sciences and Innovation
Thesis Adviser
Maria Victoria P. Tibon
Defense Panel Chair
Benito L. Teehankee
Defense Panel Member
Ma. C. P. Assumpta C. Marasigan
Patrick Adriel H. Aure
Maria Victoria P. Tibon
Brian C. Gozun
Abstract/Summary
This action research paper discusses the process enhancement in the Company through email management improvement and better task delegation. This provides resolution to the main issue which is the inefficient email management and task delegation. Through the help of my collaborators Senior Analyst, Analysts and IT Personnel, I was able to complete this action research paper. The Regional Directors brief participation and approval also helped in achieving the objectives of this paper which are addressing client request in a timely manner and managing workload to satisfy the clients. Meetings and interviews with the collaborators were conducted in order for us to properly address the issue. I learned that email is a big part of our company's communications, hence this action research paper played a significant role in improving email management. In essence, I learned that teamwork and collaboration are very important in undertaking issues which contribute to the company's success.
Abstract Format
html
Language
English
Format
Electronic
Accession Number
CDTG007572
Shelf Location
Archives, The Learning Commons, 12F Henry Sy Sr. Hall
Physical Description
1 computer disc ; 4 3/4 in.
Keywords
Electronic mail messages; Industrial management
Recommended Citation
Antenor, L. B. (2018). Process enhancement through email management improvement and better delegation. Retrieved from https://animorepository.dlsu.edu.ph/etd_masteral/5490