An action research on enhancing selection process and monitoring job demands of engagement teams

Added Title

Enhancing selection process and monitoring job demands of engagement teams

Date of Publication

2017

Document Type

Master's Thesis

Degree Name

Master of Business Administration

College

Ramon V. Del Rosario College of Business

Department/Unit

Decision Sciences and Innovation

Thesis Adviser

Pia Redempta T. Manalastas

Defense Panel Member

Maria Victoria P. Tibon
Patrick Adriel H. Aure
Rafael Gerardo S. Tensuan
Brian C. Gozun

Abstract/Summary

According to a book titled Implementing new business models in for-profit and non- profit organizations, when management treats employees personal affairs with high importance, an effective and sustainable culture in the services industry is attained. (Chen, T.F., 2011)

Taking this into account, this action research focuses on the retention of engagement team members particularly on two areas of concern, first, ensuring that more than availability, their interests and skills become the central factor of recruitment and second, monitoring their job demands to prevent negative effects such as job dissatisfaction and employee burnout. We used the action research cycles of Coghlan and Brannick to serve as the framework of the study. Further, the foundation of the research was created through the analysis and adaptation of the ADKAR change management model, person-job fit theory of Jeffrey Edwards and job-demands resources model by Schaufeli et. Al. From this, two action research cycles were implemented. The first cycle covers the enhancement of the teamâ€ï¿½s internal recruitment process, specifically for the addition of new members, while the scope of the second cycle delves on managements process of monitoring job demands in order to retain its current team members.

Abstract Format

html

Language

English

Format

Electronic

Accession Number

CDTG007162

Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

1 computer disc ; 4 3/4 in.

Keywords

Teams in the workplace--Philippines; Personnel management--Philippines

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