Achieving business-IT alignment: An action research on onboarding and learning in Globe Telecom
Date of Publication
2017
Document Type
Master's Thesis
Degree Name
Master of Business Administration
College
Ramon V. Del Rosario College of Business
Department/Unit
Decision Sciences and Innovation
Thesis Adviser
Benito L. Teehankee
Defense Panel Chair
Divina M. Edralin
Defense Panel Member
Maria Victoria P. Tibon
Ana Liza Asis-Castro
Brian C. Gozun
Abstract/Summary
This action research seeks to explore the impact of an onboarding and learning program in the Information Technology (IT) space and the subsequent needs of a highly technical role within an organization. In a fast paced, technology-driven industry, the Solutions Architecture team of Globe Telecom, Inc. (Globe) was faced with a scenario wherein there was no systematic process of onboarding newly-hired Solutions Architects resulting in inefficient delivery of solutions, delays in output, high variances vs. project implementation and negative perception. Coghlan and Brannick's four-step action research cycle and Bauer, et al.s Onboarding framework were used as guide in designing and implementing three cycles of Action Research. Three interventions were employed: the Technical Assessment Report (TAR) Cadence, Learning Sessions and the Buddy System. It was discovered through the course of this Action Research that quality checks through the TAR Cadence and the presence of management guidance assist in decreasing the negative perception of the organization while Learning Sessions proved that setting dedicated sessions for learnings allows for more in-depth discussions that are relevant to Solutions Architects. Buddy systems also work by reducing uncertainty of newcomers and building a team culture of collaboration. This study reveals that Onboarding and Learning are key strategies towards delivering a high-performing IT organization.
Abstract Format
html
Language
English
Format
Electronic
Accession Number
CDTG007232
Shelf Location
Archives, The Learning Commons, 12F Henry Sy Sr. Hall
Physical Description
2 discs ; 4 3/4 inches
Keywords
Globe Telecom; Inc.--Information technology--Case studies; Telecommunication--Philippines--Information technology--Case studies
Recommended Citation
Velasco, J. E. (2017). Achieving business-IT alignment: An action research on onboarding and learning in Globe Telecom. Retrieved from https://animorepository.dlsu.edu.ph/etd_masteral/5308