An action research addressing the tardiness of employees in financial organization X

Date of Publication

2017

Document Type

Master's Thesis

Degree Name

Master of Business Administration

College

Ramon V. Del Rosario College of Business

Department/Unit

Decision Sciences and Innovation

Thesis Adviser

Jaime T. Cempron

Defense Panel Chair

Maria Victoria P. Tibon

Defense Panel Member

Rachel A. Quero
Raymund B. Habaradas
Brian C. Gozun

Abstract/Summary

In this action research, I focused on addressing the issue we collaboratively identified which is the tardiness of employees. The effects of this issue include client complaints on late servicing, password sharing among employees, additional costs on changes in vault combinations and lower chance at promotions. This lead me to challenge the status quo. With this project, I aimed to: (1) lower tardiness from 7 to 3 per month; (2) attain zero complaint on account servicing; and (3) lower Securities Salaries and Expenses by 20%. In addressing the issue, first I identified whether my colleagues know and understand our policy on Attendance and Punctuality. My interview revealed that each branch has different understanding and interpretation of the policy. Then, I have used Lewins Force Field Analysis to effectively come up with interventions that would address the issue. I also used Lewins Change Model to initiate change in the organization. The interventions implemented were (1) disseminate the policy to create common understanding and interpretation; (2) relocating the employees to branches within our area of jurisdiction; and (3) relocating employees to branches outside our jurisdiction.

Abstract Format

html

Language

English

Format

Electronic

Accession Number

CDTG007230

Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

2 discs ; 4 3/4 inches

Keywords

Employee tardiness

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