An action research on eliminating delay in the contract status update at starrSS--CA team
Date of Publication
2016
Document Type
Master's Thesis
Degree Name
Master of Business Administration
College
Ramon V. Del Rosario College of Business
Department/Unit
Decision Sciences and Innovation
Thesis Adviser
Jaime T. Cempron
Defense Panel Member
Maria Victoria P. Tibon
Benito L. Teehankee
Reynaldo A. Bautista, Jr.
Abstract/Summary
It is substantial to deliver timely information in this aggressive and agonistic world. Accurate and timely information is what corporate executives, business owners, and consumers are in need of to make appropriate decisions and best position their organization to mitigate the impact from the loss or crisis. This action research project aimed to help the Contract Administration (CA) team of StarrSS-BPO Manila in eliminating the delay of responding to the contract status inquiries from the Sourcing Managers, Vendors, Requestors, and End Users; and it was achieved. Several collaborations and various brainstorming were done with the Contract Administration Team on identifying the focal issue, design and implementation of the created monitoring tool during coffee breaks, bi-monthly meetings and informal quick huddles. Inquiries and reflections were properly documented by taking down notes, maintaining a pool of solicited comments and suggestions, and archiving emails. This project had benefited both the researcher and the Contract Administration team as it would not only eliminated the delay in answering the email and call inquiries but also in effect provide the team a process template to be used for the on-boarding contract administrators in the team.
Abstract Format
html
Language
English
Format
Electronic
Accession Number
CDTG006946
Shelf Location
Archives, The Learning Commons, 12F Henry Sy Sr. Hall
Physical Description
1 computer optical dsic ; 4 3/4 inches
Keywords
Action research--Philippines; Education--Research--Philippines; Action research in education--Philippines
Recommended Citation
Juan, S. G. (2016). An action research on eliminating delay in the contract status update at starrSS--CA team. Retrieved from https://animorepository.dlsu.edu.ph/etd_masteral/5292