Building effective training for enterprise resource planning (ERP) system at an energy company- finance shared service unit

Date of Publication

2016

Document Type

Master's Thesis

Degree Name

Master of Business Administration

College

Ramon V. Del Rosario College of Business

Department/Unit

Decision Sciences and Innovation

Thesis Adviser

Benito Teehankee

Defense Panel Chair

Ma. Victoria Tibon

Defense Panel Member

Reynaldo Bautista
Raymund Habaradas

Abstract/Summary

This Integration Action Research paper addressed the issue on the manual journal entry errors resulting to rework by IUAS Financial Accounting (FA) II team. These errors were investigated and by employing root cause analysis and interviews with the members of Financial Accounting II and Support team, the underlying cause was revealed, which is the unfamiliarity and inadequate training of FA II team with JD Edwards Enterprise Resource Planning system. The collaborative constructing of the issue and planning of the action resulted to an agreement to take immediate action by conducting training to FA II analysts on the Advanced General Ledger of JDE system. After completion of two (2) action research cycles, there was a decrease in the number of manual journal entry errors resulting to rework. Developing and empowering employees is one of the operating principles of living the Chevron way in order to attain the mission of delivering valued shared services and solutions for our Business Partners. This paper emphasized that improving an individuals contribution to the organization is best achieved by developing his/her technical skills in a way that best meets the companys needs.

Abstract Format

html

Language

English

Format

Electronic

Accession Number

CDTG006730

Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

1 computer optical disc ; 4 3/4 in.

Upload Full Text

wf_no

This document is currently not available here.

Share

COinS