Improving employee performance through coaching

Date of Publication

2016

Document Type

Master's Thesis

Degree Name

Master of Business Administration

Subject Categories

Performance Management

College

Ramon V. Del Rosario College of Business

Department/Unit

Decision Sciences and Innovation

Thesis Adviser

Divina M. Edralin

Defense Panel Chair

Maria Victoria Tibon

Defense Panel Member

Ana Liza Asis-Castro
Rachel Quero

Abstract/Summary

Employees are considered as the company’s valuable asset. Aside from monetary and in-kind support from their employers, employees expect to receive guidance through coaching. Coaching is a goal-oriented interaction between the supervisor and his subordinate in order to find ways to improve. This action research aims to address the issue of the unsystematic coaching program of a department from a leading payments processing company. The current coaching program is considered as unsystematic as it does not fully capitalize the essence of coaching which is to bring the best out of the people. The action research cycle and a mixed method of online survey and discussions were employed to make an intervention to address the issue. A key finding revealed that timeliness of coaching execution hindered the performance improvement. The employees shared their suggestions to further improve the coaching program by enhancing the performance log used during the coaching sessions. After implementing the interventions, it was observed that the performance ratings improved overtime. To further explore on how to effectively conduct coaching, I would like to explore more on how to assess the coaching needs of our employees specifically from the millennial age group. This is because I believe that in order to lead a winning team, you must know the people you lead.

Abstract Format

html

Language

English

Format

Electronic

Accession Number

CDTG006429

Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

1 computer optical disc ; 4 3/4 in.

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