An action research on conducting an employee development program for the merchandising staff of FamilyMart Philippines

Date of Publication

2015

Document Type

Master's Thesis

Degree Name

Master of Business Administration

Subject Categories

Business Administration, Management, and Operations | Human Resources Management

College

Ramon V. Del Rosario College of Business

Department/Unit

Decision Sciences and Innovation

Thesis Adviser

Jaime Cempron

Defense Panel Chair

Jaime Cempron

Abstract/Summary

This action research explored the opportunity for conducting an employee development program for the merchandising staff of FamilyMart Philippines. This was brought upon by solving the current issue of the department of having a mismatch between the skills of the employees versus the job requirement. The goal of this action research is to provide an opportunity for the merchandising staff to be exposed in training that would improve their skills and work output.

I performed a single main cycle of the four-step action research process guided by Coghlan and Brannick (2010) and used Beckhard's change management model as my guide in implementing the intervention. A regular coaching schedule was implemented as a way of training. Informal classroom training was also implemented with the initial topic about negotiation. Knowledge about the process of implementing a training and coaching program had also been generated and documented. Kanter's theory of structural empowerment complimented and aided my understanding of employee development as implemented in this action research. I and my collaborators also generated knowledge on evaluating an employee development program using Kirkpatrick's four level evaluation model.

Abstract Format

html

Language

English

Format

Electronic

Accession Number

CDTG006486

Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

1 computer optical disc ; 4 3/4 in.

Keywords

Personnel management; Career development

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