Improving records management of ABC Bank's compliance division

Date of Publication

2015

Document Type

Master's Thesis

Degree Name

Master of Business Administration

Subject Categories

Business Administration, Management, and Operations

College

Ramon V. Del Rosario College of Business

Department/Unit

Decision Sciences and Innovation

Thesis Adviser

Raymund B. Habaradas

Defense Panel Chair

Benito Teehankee

Defense Panel Member

Jaime Cempron

Maria Victoria Tibon

Abstract/Summary

This Integrated Action Research Project aimed to improve the records management of ABC Bank's Compliance Unit to address cited recurring issues such as (1) difficulty in retrieval of documents (2) accumulation of documents beyond the prescribed retention period and (3) personnel conflict due to misfiled documents. Addressing these issues, discarded waste of time locating a particular document, hence, improved the Unit's efficiency and productivity.

Two full cycles of action research were covered. All throughout the action research project, collaboration with the Unit's personnel was done to come up with the best possible solution to resolve the issue at hand. Hiroyuki Hirano's 5S Framework was adopted. Scheins types of inquiry and Reason and Torberts three voices and audiences were used in data generation. In the first cycle of the action research, accumulation of the documents beyond the prescribed retention period was the major finding. This was addressed in the second cycle to avoid recurrence. Similar methods and frameworks were used in the second cycle as it were proven to be effective and useful. The results of this project clearly improved the visual of the workplace. Creation of records is already limited and record retention period is now being monitored, thus, controls the accumulation of documents in the workplace. Moreover, this project developed the researchers communication and interpersonal skills.

Abstract Format

html

Language

English

Format

Electronic

Accession Number

CDTG006493

Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

1 computer optical disc ; 4 3/4 in.

Keywords

Records--Management

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