Sexual practices of call center employees in Makati City: Association with personal and work-related characteristics, work-related stress and lifestyle factors

Date of Publication

2013

Document Type

Master's Thesis

Degree Name

Master of Health Social Science

College

College of Liberal Arts

Department/Unit

Behavioral Sciences

Thesis Adviser

Myla M. Arcinas

Defense Panel Chair

Ramon Felipe A. Sarmiento

Defense Panel Member

Alicia B. Manlagnit
Dennis S. Erasga

Abstract/Summary

Through modernization, the advent of technology, new form of information and communication has paved way to the introduction of call center work as new platform of employment. The escape of this new employment model from the traditional workplace set up has attracted many young professionals, implementing unconventional work schedule, high work-related stress, and liberal lifestyle pattern which have gained negative comments, labelling call center employees as hotbeds of HIV/AIDS. A descriptive-quantitative study, through survey, was carried out among call center employees from four call center companies in Makati City to take a look at how their personal, work-related profile, work-related stress, and lifestyle patterns relate to their patterns of sexual practices. A self-administered questionnaire was distributed to a total of 200 call center employees. This study reveal that call center employees were mostly single, college graduate males, within 20-29 years old, who earns more than Php20,000 by holding call handling positions. Call center employees exhibit high level of work-related stress due to high job demand, low job control, low job satisfaction, unclear job roles and/or job descriptions but low stress in terms of their relationships with their manager and peers at work. In addition, call center employees demonstrate liberal lifestyle pattern in terms of alcohol use and living arrangement and engages in unsafe pattern of sexual practices such as low and inconsistent use of condom, multiple sexual partners engaging in oral and anal sex with same sex partners (men having sex with men), strangers and bisexuals. Inferential statistics identified young male call center employees (within 20-29 years old) who demonstrate liberal lifestyle pattern and with high level of work-related stress are the ones into unsafe sexual practices, as they get into multiple sexual partnerships and likewise engaging into same sex and bisexual relations without consistently using condoms during oral and anal sexual activities. This study recommends that future studies should utilize a combination of quantitative and qualitative methods of research, focusing on call center companies in three major cities in the Philippines (Metro Manila, Cebu, and Davao) and to include equal number of employees occupying higher positions and equal sample of night shift and day shift call center employees. In addition, this study recommends that a study among same sex relations specifically, among men having sex with men and bisexuals in the call center, should be pursued and that creative and targeted program interventions should be organized to educate call center employees that will empower them to make informed decisions and choices about their health.

Abstract Format

html

Language

English

Format

Electronic

Accession Number

CDTG005453

Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

1 v. (various foliations) ; 4 3/4 in.

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