Date of Publication

1-2007

Document Type

Dissertation

Degree Name

Doctor of Philosophy in Education Major in Educational Leadership and Management

Subject Categories

Education

College

Br. Andrew Gonzalez FSC College of Education

Department/Unit

Educational Leadership and Management

Thesis Adviser

Flordeliza C. Reyes

Defense Panel Chair

Roberto T. Borromeo

Defense Panel Member

Sherlyne Almonte Acosta
Adelaida L. Bago
Barbara Wong Fernandez
Carmelita P. Pabiton

Abstract/Summary

This is a model building research, aimed at the development of a model of higher education institution - call center industry partnership. Using Pandits’ grounded theory methodology, the model emerged from data gathered from six partnership cases. The sources of data were interviews of key people who are directly involved in the partnership, on-site observations, and official documents pertaining to the partnership. The resulting model explains the phenomenon of HEI-call center partnership in terms of conditions or factors that cause the formation of the partnership; strategies for initiating and perpetuating the partnership; contextual conditions within which the partnership is couched, and the consequences or outcomes of the partnership.

Abstract Format

html

Language

English

Format

Electronic

Accession Number

CDTG004401

Shelf Location

Archives, The Learning Commons, 12F Henry Sy Sr. Hall

Physical Description

viii, 109 leaves ; 28 cm.

Keywords

Universities and colleges; Higher education institutions; Call centers

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