The moderating effect of peer support in the relationship of self-performance appraisal and work performance
Date of Publication
2017
Document Type
Bachelor's Thesis
Degree Name
Bachelor of Arts Major in Psychology
Subject Categories
Psychology
College
College of Liberal Arts
Department/Unit
Psychology
Thesis Adviser
Ma. Dinah Espartero-Asiatico
Defense Panel Member
Reynaldo Nuelito Q. Canlas
Abstract/Summary
The aim of this study was to determine if peer support acts as a moderator between the relationship of self-performance appraisal and work performance. A quantitative research method was used for this study, and correlational analysis was used to determine the relationship between self-performance appraisal and work performance. A simple linear regression analysis was used to determine if a predictive relationship exists between self-performance appraisal and work performance, and a moderation analysis by means of PROCESS was used to determine if peer support, measured by the Berlin Social Support Scale has a moderating effect on the relationship of self-performance appraisal and work performance measured by a behaviorally anchored rating scale (BARS). Employees coming from the customer service department of business process outsourcing companies that have 2 years of work experience or less prior to being in their current company, and 2 years of work experience or less in their current company were used in the study. Results of the study indicated that a significant positive relationship exists between self-performance appraisal and work performance, as well as a predictive relationship between the same variables. However, a moderating effect did not appear to exist between self-performance appraisal, peer support and work performance. The researchers discussed implications of the research within the context of the customer service department of business process outsourcing companies.
Abstract Format
html
Language
English
Format
Accession Number
TU19921
Shelf Location
Archives, The Learning Commons, 12F, Henry Sy Sr. Hall
Physical Description
75 leaves; 28 cm.
Keywords
Employees Rating of; Self-monitoring; Self-consciousness (Sensitivity); Peer pressure -- Philippines
Recommended Citation
Flordeliza, E. A., Gaddi, Ana Christine L.., Literal, Z. P., & Oliva, M. M. (2017). The moderating effect of peer support in the relationship of self-performance appraisal and work performance. Retrieved from https://animorepository.dlsu.edu.ph/etd_bachelors/7263
