Application of Monte Carlo Analytic Hierarchical Process (MCAHP) in the prioritization of theme park service quality elements
Date of Publication
2015
Document Type
Bachelor's Thesis
Degree Name
Bachelor of Science in Industrial Engineering
Subject Categories
Engineering
College
Gokongwei College of Engineering
Department/Unit
Industrial and Systems Engineering
Thesis Adviser
Lindley R. Bacudio
Defense Panel Member
Ronald S. Mariano
Abstract/Summary
Customer satisfaction is evidently considered as a major factor in the success of different establishments in any business field manufacturing, merchandising or even in service. In line with this aspect, theme and amusement parks are no exclusions in terms of applying the aforementioned concept. Past studies regarding the factors affecting customer satisfaction in theme parks had plainly used multiple linear regression and statistical analysis in order to arrive at a conclusion. This study focuses on creating a model that will determine the factors affecting customer satisfaction in the Philippine setting through the application of the Analytical Hierarchy Process (AHP). Accordingly, the Monte Carlo Simulation will be entwined to be able to prioritize the factors. This model will enable management of both the theme and amusement parks in the Philippines in prioritizing the factors deemed important by the consumers. Likewise, the model in general is applicable to the service industry of the country and will become a benefit to various enterprises through the improvement of their decision making process.
Abstract Format
html
Language
English
Format
Accession Number
TU17026
Shelf Location
Archives, The Learning Commons, 12F, Henry Sy Sr. Hall
Physical Description
vii, 182 leaves : illustrations (some colored) ; 28 cm. + 1 disc ; 4 3/4 in.
Keywords
Customer services
Recommended Citation
Banzon, M. R., Belarmino, M. T., & Ocampo, J. V. (2015). Application of Monte Carlo Analytic Hierarchical Process (MCAHP) in the prioritization of theme park service quality elements. Retrieved from https://animorepository.dlsu.edu.ph/etd_bachelors/6867