Title

The moderating role of experienced workplace incivility on employee engagement and job performance in a facilities management company

Date of Publication

2018

Document Type

Bachelor's Thesis

Degree Name

Bachelor of Arts Major in Psychology

Subject Categories

Psychology

College

College of Liberal Arts

Department/Unit

Psychology

Defense Panel Member

Gerald Penaranda
Filemon Cruz

Abstract/Summary

In line with the Affective Events Theory (AET), this study examined how experienced work incivility significantly moderates the relationship between employee engagement and job performance. Past research on employee engagement and job performance focused primarily on self-report methods, which could have resulted in biased results (Christian, Garza & Slaughter, 2011 Rich, Lepine & Crawford, 2010 Dalal, Baysinger, Brummel & LeBreton, 2012). Additionally, research on incivility demonstrated the absence of a unified theory on workplace incivility (Schilpzand, De Pater, & Erez, 2016). Through convenience sampling, the researchers were able to gather 387 Filipino-citizen security personnel from the population of the subject company. The respondents were asked to answer the Employee Engagement Scale (EES) and Workplace Incivility Scale (WIS) which were provided during the process of data gathering. The study followed a cross-sectional research design. The results of the linear regression analysis were indicative of significant relationship whereas the moderation analysis were of mixed results. Organizations can use the findings of this study as a guide to cultivate engaged employees, effectively maximizing job performance. Such findings may also be used as a basis for incorporating preventive measures against workplace incivility in the subject company.

Abstract Format

html

Language

English

Format

Print

Accession Number

TU17195

Shelf Location

Archives, The Learning Commons, 12F, Henry Sy Sr. Hall

Physical Description

127 leaves ; 29 cm.

Keywords

Courtesy in the workplace; Work environment; Deviant behavior

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