The moderating role of experienced workplace incivility on employee engagement and job performance in a facilities management company
Date of Publication
2018
Document Type
Bachelor's Thesis
Degree Name
Bachelor of Arts Major in Psychology
Subject Categories
Psychology
College
College of Liberal Arts
Department/Unit
Psychology
Defense Panel Member
Gerald Penaranda
Filemon Cruz
Abstract/Summary
In line with the Affective Events Theory (AET), this study examined how experienced work incivility significantly moderates the relationship between employee engagement and job performance. Past research on employee engagement and job performance focused primarily on self-report methods, which could have resulted in biased results (Christian, Garza & Slaughter, 2011 Rich, Lepine & Crawford, 2010 Dalal, Baysinger, Brummel & LeBreton, 2012). Additionally, research on incivility demonstrated the absence of a unified theory on workplace incivility (Schilpzand, De Pater, & Erez, 2016). Through convenience sampling, the researchers were able to gather 387 Filipino-citizen security personnel from the population of the subject company. The respondents were asked to answer the Employee Engagement Scale (EES) and Workplace Incivility Scale (WIS) which were provided during the process of data gathering. The study followed a cross-sectional research design. The results of the linear regression analysis were indicative of significant relationship whereas the moderation analysis were of mixed results. Organizations can use the findings of this study as a guide to cultivate engaged employees, effectively maximizing job performance. Such findings may also be used as a basis for incorporating preventive measures against workplace incivility in the subject company.
Abstract Format
html
Language
English
Format
Accession Number
TU17195
Shelf Location
Archives, The Learning Commons, 12F, Henry Sy Sr. Hall
Physical Description
127 leaves ; 29 cm.
Keywords
Courtesy in the workplace; Work environment; Deviant behavior
Recommended Citation
Gutierrez, A. G., Laysico, J. N., Manalo, F. M., & Guiang, E. G. (2018). The moderating role of experienced workplace incivility on employee engagement and job performance in a facilities management company. Retrieved from https://animorepository.dlsu.edu.ph/etd_bachelors/6838
