117 hotline call center training program

Date of Publication

2006

Document Type

Bachelor's Thesis

Degree Name

Bachelor of Arts Major in Organizational Communication

Subject Categories

Communication

College

College of Liberal Arts

Department/Unit

Communication

Abstract/Summary

This thesis paper aims to establish a standardized training program to be used in training newly accepted call center operators for the Foundation for Crime Prevention's (FCP) major collaborative program, the 117 hotline. By having a training program of their own, FCP will be able to conduct their own training without being dependent on external organizations such as DILG and PLDT.

The construction of the training program has been based on the Training Program Template (2002) provided by the Technical Education and Skills Development Authority (TESDA). By conforming to TESDA's training program format, the organization is assured of compliance with the minimum training standards of the call center industry.

Abstract Format

html

Note

One hundred seventeen hotline call center training program.

Language

English

Format

Print

Accession Number

TU13439

Shelf Location

Archives, The Learning Commons, 12F, Henry Sy Sr. Hall

Physical Description

127, [2] leaves: ill. (some col.) ; 29 cm.

Keywords

Call centers -- Management; Customer services -- Management; Customer relations -- Management; Telemarketing; Management information systems

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