The implications of work schedule on the well-being, social interaction and stress of call center employees
Date of Publication
2009
Document Type
Bachelor's Thesis
Degree Name
Bachelor of Arts Major in Psychology
Subject Categories
Psychology
College
College of Liberal Arts
Department/Unit
Psychology
Thesis Adviser
Elena V. Morada
Defense Panel Member
Melissa Reyes
Abstract/Summary
The study focused on examining the work schedule and its effects on general well-being, social interaction within the workplace, and stress level of day-shift and night-shift call center employees. There were 200 participants for the quantitative approach. Results show that night-shift employees have lower general well-being as compared to day shift-employees. Also, anxiety was found to be higher for day-shift employees. On the other hand, two Focus Group Discussions (FGD) for the day-shift and three FGDs for the night-shift were conducted. The data gathered from the FGDs were classified into themes which were then categorized into three aspects of well-being, namely, physiological, emotional and social. Another theme that emerged under well-being was financial.
Abstract Format
html
Language
English
Format
Accession Number
TU15039
Shelf Location
Archives, The Learning Commons, 12F, Henry Sy Sr. Hall
Physical Description
164 leaves; 28 cm.
Keywords
Call centers -- Employees; Hours of labor; Shift systems; Social interaction; Stress (Psychology); Stress (Physiology)
Recommended Citation
Geronimo, A. A., Medina, A. R., & Menghrajani, R. I. (2009). The implications of work schedule on the well-being, social interaction and stress of call center employees. Retrieved from https://animorepository.dlsu.edu.ph/etd_bachelors/5697
