Telecommunication usage and worklife balance: a study of call center team leaders in Metro Manila, Philippines

Date of Publication

2009

Document Type

Bachelor's Thesis

Degree Name

Bachelor of Arts Major in Psychology

Subject Categories

Psychology

College

College of Liberal Arts

Department/Unit

Psychology

Thesis Adviser

Flordeliza Bolante

Defense Panel Member

Laurene Chua Garcia

Abstract/Summary

This study aimed to create a demographic profile, create telecommunication usage profile and determine the effects of telecommunication usage on the work life balance of call center team leaders in Metro Manila. Through purposive convenience sampling, questionnaires were administered to eighty-eight (88) call center team leaders and individual interviews were conducted with twelve (12) of the respondents. The results were found to be contrary to past literature, as the respondents defined work life balance unconventionally and they rarely used telecommunication devices at work for personal purposes and outside work for work purposes. This may have primarily been due to the consequences of working in a call center.

Abstract Format

html

Language

English

Format

Print

Accession Number

TU15769

Shelf Location

Archives, The Learning Commons, 12F, Henry Sy Sr. Hall

Physical Description

vi, 115 leaves; 28 cm.

Keywords

Call centers -- Employees; Call centers -- Management

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