Process consultation : A diagnostic intervention of Lunduyan's internal communication problem

Date of Publication

2006

Document Type

Bachelor's Thesis

Degree Name

Bachelor of Arts Major in Organizational Communication

Subject Categories

Organizational Communication

College

College of Liberal Arts

Department/Unit

Communication

Defense Panel Member

Myla Arcinas
Flor Abanto
Dennis Evasga

Abstract/Summary

Organizational development is an effort to improve an organization in order to increase effectiveness. Lunduyan Foundation identified a communication problem, which is the over familiarity between its members influencing how they relate during work that is apparently affecting their efficiency. This study is a diagnosis that aimed to confirm this problem and if the issue of familiarity is the cause. The method was based on Edgar Schein's Process Consultation Model. Results showed that the issue of familiarity is present but it does not directly cause the problem. It creates a culture that tolerates informal behavior leading to inefficiency and a certain degree of ineffectiveness. Based on this, a collaborative intervention that intends to improve Lunduyan's internal communication system was proposed.

Abstract Format

html

Language

English

Format

Print

Accession Number

TU14499

Shelf Location

Archives, The Learning Commons, 12F, Henry Sy Sr. Hall

Physical Description

132, [3] leaves, 28 cm.

Keywords

Communication in organizations; Appreciative inquiry; Lunduyan Foundation (Philippines)

Embargo Period

3-24-2021

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