Strategic human resource management and service innovation performance of Fine Dining Establishment in Bonifacio Global City - The mediating role of knowledge management capacity

Author

• John Philip N. Canindo, De La Salle University, Manila
• Jewel Maxine A. Koa, De La Salle University, Manila
• Ken B. Pangilinan, De La Salle University, Manila
• Judy Anne E. Villanueva, De La Salle University, Manila

Date of Publication

2012

Document Type

Bachelor's Thesis

Degree Name

Bachelor of Science in Business Management

College

Ramon V. Del Rosario College of Business

Department/Unit

Business Management

Thesis Adviser

Raymond D. Paderna

Defense Panel Chair

Delfin D.C. Mauricio

Defense Panel Member

Jyro B. Triviño

Abstract/Summary

The study examined the role of knowledge management capacity in the relationship between strategic human resource practices such as training, performance appraisal, team development and employee welfare and engagement, and innovation performance from the knowledge-based view. This study used an ordinal logit regression analysis to test the hypotheses in a sample of 105 employees from fine dining restaurants. The results showed that strategic human resource practices relate positively to knowledge management capacity and innovation performance, and knowledge management capacity mediates the relationship between strategic human resource practices and innovation performance. Finally, recommendations such as utilizing more strategic human resource practices by employees in these fine-dining restaurants can be made. As shown by the results, employees being more involved with training, performance appraisal, team development, and employee welfare and engagement and improving the quality of these strategic human resource practices can certainly boost their knowledge management capacity and in turn, can help their respective companies attain service innovation.

Abstract Format

html

Language

English

Format

Print

Accession Number

TU16710; CDTU016710

Shelf Location

Archives, The Learning Commons, 12F, Henry Sy Sr. Hall

Physical Description

1 computer disc ; 4 3/4 in.

Recommended Citation

Canindo, J. N., Koa, J. A., Pangilinan, K. B., & Villanueva, J. E. (2012). Strategic human resource management and service innovation performance of Fine Dining Establishment in Bonifacio Global City - The mediating role of knowledge management capacity. Retrieved from https://animorepository.dlsu.edu.ph/etd_bachelors/14756

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