Training needs analysis of Great Pacific Life Assurance Corporation's policy holders servicing operations division
Date of Publication
2010
Document Type
Bachelor's Thesis
Degree Name
Bachelor of Science in Business Management
College
Ramon V. Del Rosario College of Business
Department/Unit
Business Management
Thesis Adviser
Ginny L. Santiago
Defense Panel Member
Donato C. Yap
Nenita R. Francisco
Abstract/Summary
The study focuses on the training needs of Grepalife's (Great Pacific Life Assurance Corporation) employees under the Policyholders Servicing Operations (PSO) division. To properly determine the training needs of the division, a training needs analysis (TNA) is employed. Data are required through observations as well as interviews with key division personnel and surveys with PSO employees and company customers who interact directly with PSO. Having successfully administered the TNA, possible improvements for future training programs can be suggested. Moreover, further recommendations can be made to cater to the identified needs and concerns gathered from the TNA. An effective TNA can help the company better achieve its goals through aligning employee performance with customer expectations.
Abstract Format
html
Language
English
Format
Accession Number
TU15146
Shelf Location
Archives, The Learning Commons, 12F, Henry Sy Sr. Hall
Physical Description
144, [40] leaves ; 28 cm.
Keywords
Employees--Training of; Employees--Training of--Evaluation; Organizational learning
Recommended Citation
Caraig, D. C., Gianan, J. M., Madamba, M. H., Sison, K. S., & Vito, C. B. (2010). Training needs analysis of Great Pacific Life Assurance Corporation's policy holders servicing operations division. Retrieved from https://animorepository.dlsu.edu.ph/etd_bachelors/14487
