The work life balance of single parents working as call center agents

Date of Publication

2008

Document Type

Bachelor's Thesis

Degree Name

Bachelor of Arts Major in Psychology

Subject Categories

Psychology

College

College of Liberal Arts

Department/Unit

Psychology

Abstract/Summary

Telecommunicating in call center agencies has been one of the leading industries in the Philippines. This Includes two types of shifts namely, day shift and graveyard shift. Currently, single parenting has also become prevalent. With the difficult work schedule held by inbound call center agents, also the vulnerability of being a single parent, this paper explores on the type of work-life balance model achieved by single parent call center agents who works on different shifts. Qualitative analysis was used in this study, with a total of 109 respondents. Purposive and snowball sampling were used to conduct the survey as well as the personal interview. Data were tabulated using frequency tables and themes were extracted from the qualitative data. Variables include gender and the different work shift. Results showed that respondents working on non-standard shifts do not have a balance between work and family life. The work life balance model that was common in the study was the compensation model.

Abstract Format

html

Language

English

Format

Print

Accession Number

TU13412

Shelf Location

Archives, The Learning Commons, 12F, Henry Sy Sr. Hall

Keywords

Work-life balance; Work and family; Single-parent families

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