A systems study on the administrative department of Pasay City General Hospital

Date of Publication

2012

Document Type

Bachelor's Thesis

Degree Name

Bachelor of Science in Industrial Management Engineering Minor in Service Management

Subject Categories

Industrial Engineering

College

Gokongwei College of Engineering

Department/Unit

Industrial and Systems Engineering

Thesis Adviser

Anna Bella Siriban Manalang

Defense Panel Member

Willy F. Zalatar

Abstract/Summary

Pasay City General Hospital is a 150-bed, departmentalized training and teaching tertiary hospital. It is a service oriented establishment that caters to the health needs of people. It aims to provide the highest level of quality tertiary hospital care to the people of Pasay City and its neighboring cities and municipalities within Metro Manila. The hospital offers a wide range of services to the patients.

By looking into the Administrative Department of the hospital, the concerns that lead to problems in the system were determined. After looking into each of the divisions under the said department, it was seen that there were 10 major concerns that needs attention the most: some employees submit their Daily Time Record and Personal Data Sheet beyond the deadline which leads to a hold in the salary they lack protective gears that handle infectious wastes the change given to the patients by the cashier is not correct the air blower in waste water treatment plant is defective and not yet replaced there are occurrences of wrong data entry to their manual system the hospital practices the improper treatment of infectious waste by adding formalin which may cause serious issues to the environment and people around there are infections wastes collected by Integrated Waste Management Incorporated that is non-infectious leading to excess collection costs the In-Patient Registry information of the Admitting/Information Department is not accessible to all the doctors of the hospital some of the returned Philhealth Insurance Claims are denied and unpaid some of the total meals cooked per day are excess.

A thorough situational appraisal was done on all the concerns that were found. It was analyzed that the problem with the most significant effect on the hospital the excess garbage collection cost of Php 199,014.97 per year due to the mix-up of non-infectious wastes with infectious wastes. This is the problem priority because it leads to high costs and needs the solution the most. The best causes that are attributed to the problem are lack of orientation of the patients regarding the proper waste management and control, lack of trash bins and signage, and improper management system of their wastes.

Alternative solutions were generated to solve the problem. The solutions generated were to redesign hospital’s waste handling system which included the proper education of the personnel and the patients on healthcare wastes and implement waste minimization, and to invest with a waste handling technology. The final proposed solution is to redesign the hospital’s waste handling system. In this way, the improper segregation will be avoided.

The total cost for implementing the alternative will be Php153,320. However, this will just be for the first year of implementation. For the succeeding years, the cost will be reduced to Php 146,210 per year. This alternative will eliminate the excess collection cost of Php 199,014.97 per year. Also, Through the steps specified in the alternative, the expected cost can still be decreased since the wastes generated will be reduced. Furthermore, the alternative can be easily implemented in just a span of two weeks as the resources are also readily available.

Computing the Net Present Value (NPV) of this final proposed solution gives a positive NPV of Php 163,617.02 within a period of 10 years. With a positive NPV, the proposed alternative is feasible when implemented. To support this finding, the payback period was also calculated. After 2.90 years or 34.84 month, the hospital will already be getting back the money that will be invested for this solution. Besides its feasibility, this proposed solution can help the environment by minimizing the wastes being generated and disposed.

Abstract Format

html

Language

English

Format

Print

Accession Number

TU18804

Shelf Location

Archives, The Learning Commons, 12F, Henry Sy Sr. Hall

Physical Description

x, 222 leaves : illustrations (some colored) ; 28 cm.

Keywords

Public hospitals; Health services administration

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