The Roles of technological innovation and the Chinese network in the supply chain of selected Chinese-owned SMEs in the restaurant business
Date of Publication
2013
Document Type
Bachelor's Thesis
Degree Name
Bachelor of Science in Business Management
Subject Categories
Business Administration, Management, and Operations
College
Ramon V. Del Rosario College of Business
Department/Unit
Business Management
Thesis Adviser
Aida Licaros Velasco
Defense Panel Chair
Eula Bianca Villar
Defense Panel Member
Marvin Norona
Abstract/Summary
The study attempted to determine the effects of technological innovation in the supply chain of selected Chinese-owned restaurants, namely Crown Prince Seafood Restaurant, Legend Hong Kong Seafood Restaurant and Phoenix Court. Specifically, the study aimed to distinguish the key factors that affected the business performance of the restaurants in terms of profitability, effectiveness, customer satisfaction and productivity that resulted from the implementation of technological innovations. Furthermore, this study also determined the role of the Chinese networks in the supply chain management of the selected restaurants.
The researchers interviewed the top management of the Crown, Legend and Phoenix to obtain a grasp of the restaurants history, business performance and operations, from the purchasing of supplies, the preparation of the dish and the level of customer satisfaction with their dining experience. Furthermore, the researchers made use of surveys administered to the suppliers, customers, and employees of the three said restaurants. These surveys were divided into two parts namely technological innovation and the Chinese values that affect business performance, which are trust, reciprocity, reputation, harmony and forbearance.
Abstract Format
html
Language
English
Format
Accession Number
TU18271
Shelf Location
Archives, The Learning Commons, 12F, Henry Sy Sr. Hall
Physical Description
264 leaves : illustrations (some colored) ; 28 cm.
Keywords
Business logistics--Management; Cooking, Chinese; Small business--Management
Recommended Citation
Co, M., Lim, W., Otsuka, H., & Uy, J. (2013). The Roles of technological innovation and the Chinese network in the supply chain of selected Chinese-owned SMEs in the restaurant business. Retrieved from https://animorepository.dlsu.edu.ph/etd_bachelors/10517
Embargo Period
12-2-2021
