DEVELOPING AN RFID-BASED PAYMENT SYSTEM TO IMPROVE SATISFACTION TOWARDS CANTEEN TRANSACTION PROCESSES

Document Types

Paper Presentation

Research Theme (for Paper Presentation and Poster Presentation submissions only)

Computer and Software Technology, and Robotics (CSR)

School Name

La Salle College Antipolo

Research Advisor (Last Name, First Name, Middle Initial)

Daton, Elyssa Marie

Start Date

25-6-2026 10:30 AM

End Date

25-6-2026 12:00 PM

Zoom Link/ Room Assignment

Online - https://zoom.us/j/91936856247?pwd=oCMfMsh44I2wb0dYsEgoInDJy59bOq.1 Meeting ID: 919 3685 6247 | Passcode: research

Abstract/Executive Summary

School canteen transactions often use traditional cash payments, which involve manual handling of money and recording of transactions. With technology now commonly used in education, schools are exploring other ways to make payments that are faster, safer, and more reliable. Radio Frequency Identification (RFID) technology offers a faster, more accurate way to handle canteen payments through contactless scanning. The objective of this study was to determine students' satisfaction level with the existing payment system and the new RFID-based one. The researchers found out how RFID influences queuing time in the school canteen and what improvements can be made to increase the efficiency, reliability, and user-friendliness of the system. The study involved selected students and canteen staff as participants, in which the collection of user satisfaction data was done using online surveys and interviews. Compared to traditional cash payments, the RFID-based payment system offered a quicker, more accurate, and more effective option. ‎Based on the results of the study, the RFID-based system was shown to be easy to use, quick and accurate in processing payments, along with a pleasing software user interface. While improvements were suggested such as the addition of a pin code, the system received an increased satisfaction level across most users overall.

Keywords

RFID; canteen; transaction; efficiency; satisfaction

Statement of Originality

yes

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Jun 25th, 10:30 AM Jun 25th, 12:00 PM

DEVELOPING AN RFID-BASED PAYMENT SYSTEM TO IMPROVE SATISFACTION TOWARDS CANTEEN TRANSACTION PROCESSES

School canteen transactions often use traditional cash payments, which involve manual handling of money and recording of transactions. With technology now commonly used in education, schools are exploring other ways to make payments that are faster, safer, and more reliable. Radio Frequency Identification (RFID) technology offers a faster, more accurate way to handle canteen payments through contactless scanning. The objective of this study was to determine students' satisfaction level with the existing payment system and the new RFID-based one. The researchers found out how RFID influences queuing time in the school canteen and what improvements can be made to increase the efficiency, reliability, and user-friendliness of the system. The study involved selected students and canteen staff as participants, in which the collection of user satisfaction data was done using online surveys and interviews. Compared to traditional cash payments, the RFID-based payment system offered a quicker, more accurate, and more effective option. ‎Based on the results of the study, the RFID-based system was shown to be easy to use, quick and accurate in processing payments, along with a pleasing software user interface. While improvements were suggested such as the addition of a pin code, the system received an increased satisfaction level across most users overall.

https://animorepository.dlsu.edu.ph/conf_shsrescon/2026/BoA_CSR/9