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Abstract

With the heightened demand for the public sector to adopt various measures needed for disaster management, local governments are expected to employ adaptive and innovative organizational approaches in enhancing the quality of local disaster management. Primarily, although studies have examined various predictors of disaster management performance, few explored the possible contribution of the performance management system through the lens of the expectancy disconfirmation model (EDM). Also, the study examines and finds support for EDM, positing that it functions well in light of local government employees’ perception of disaster management performance. Employing data from a regional survey in the Philippines of disaster risk reduction management officers from 98 municipalities and cities in the Cagayan Valley region, the expanded EDM was tested via the expectation maximization and estimate structural equation models. Results of the study largely support the application of EDM to the areas of services included in the local disaster management, focusing on the employee perspective. The study confirmed direct relationships of variables, that is, expectation on DRRM performance, perceived DRRM performance, perceived disconfirmation, and satisfaction. The study also finds that performance management system effectiveness has a direct relationship with the local disaster management performance in line with EDM perspectives. Finally, the study concludes that the notion of performance management for public managers highlights the need to activate and effectively implement cyclical performance management processes.

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