Psychosocial Safety Climate and Job Performance Among Penang Island Hoteliers: The Mediating Roles of Challenge Demands and Hindrance Demands

Authors

Kok Ban Teoh, SENTRAL College Penang, MalaysiaFollow
Kia Hui Gan, Universiti Sains Malaysia, Penang, Malaysia
Daisy Mui Hung Kee, Universiti Sains Malaysia, Penang, Malaysia

Abstract

Due to the COVID-19 pandemic, Penang Island hoteliers cannot perform their job to meet the customers’ expectations due to their high job demands. Hence, this paper intends to examine the predictors of job performance among Penang Island hoteliers. Furthermore, the paper intends to investigate the potential role of challenge demands and hindrance demands as mediating variables. A total of 107 hoteliers from Penang Island hotels participated in the study. The study results showed that psychosocial safety climate and challenge demands possess a significant positive relationship with job performance, whereas psychosocial safety climate has a significant negative relationship with hindrance demands. Moreover, hindrance demands were found to serve as a significant mediator on the relationship between psychosocial safety climate and job performance. The study’s findings are to help practitioners who wish to increase job performance among hoteliers in Malaysia.

Recommended Citation

Teoh, Kok Ban; Gan, Kia Hui; and Kee, Daisy Mui Hung (2021) "Psychosocial Safety Climate and Job Performance Among Penang Island Hoteliers: The Mediating Roles of Challenge Demands and Hindrance Demands," Asia-Pacific Social Science Review: Vol. 21: Iss. 4, Article 24.
Available at: https://animorepository.dlsu.edu.ph/apssr/vol21/iss4/24