Title

Culture and communication in the Philippine aviation industry

College

Gokongwei College of Engineering

Department/Unit

Industrial Engineering

Document Type

Conference Proceeding

Source Title

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volume

4562 LNAI

First Page

806

Last Page

813

Publication Date

1-1-2007

Abstract

This study aims to characterize the communication patterns of Filipino pilots in the cockpit and assess its adherence to CRM principles of assertiveness, openness, conflict resolution, and communication effectiveness. A survey was administered to 88 participants who are mostly captains and first officers. Filipino captains and first officers generally have the same attitude that corresponds to the principles learned in CRM training on communication and coordination. However, a detailed comparison of the groups' responses showed significant differences in terms of assertiveness, openness, and communication effectiveness. Captains are more articulate in expressing concerns than first officers. However, in terms dealing with crewmembers, first officers are more cautious in phrasing things. © Springer-Verlag Berlin Heidelberg 2007.

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Digitial Object Identifier (DOI)

10.1007/978-3-540-73331-7_88

Disciplines

Communication

Keywords

Communication in organizations--Philippines; Airlines--Philippines; Air pilots--Philippines; Communication

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