Going global: Do consumer preferences, attitudes, and barriers to using e-mental health services differ across countries?
Br. Andrew Gonzalez FSC College of Education
Counseling and Educational Psychology
Journal of Mental Health
Background: e-Mental health services have the capacity to overcome barriers to care and reduce the unmet need for psychological services, particularly in developing countries. However, it is unknown how acceptable e-mental health interventions may be to these populations. Aims: The purpose of the current study was to examine consumer attitudes and perceived barriers to e-mental health usage across four countries: Australia, Iran, the Philippines and South Africa. Methods: An online survey was completed by 524 adults living in these countries, assessing previous contact with e-mental health services, willingness to use e-mental health services, and perceived barriers and needs for accessing e-mental health services. Results: Although previous contact with e-mental health services was low, the majority of respondents in each sample reported a willingness to try e-mental health services if offered. Barriers toward e-mental health usage were higher among the developing countries than Australia. The most commonly endorsed barriers concerned needing information and assurances regarding the programmes. Conclusions: Across countries, participants indicated a willingness to use e-mental health programmes if offered. With appropriate research and careful implementation, e-mental health has the potential to be a valuable part of mental healthcare in developing countries. © 2017, © 2017 Informa UK Limited, trading as Taylor & Francis Group.
Digitial Object Identifier (DOI)
Clough, B. A., Zarean, M., Ruane, I., Mateo, N., Aliyeva, T. A., & Casey, L. M. (2019). Going global: Do consumer preferences, attitudes, and barriers to using e-mental health services differ across countries?. Journal of Mental Health, 28 (1), 17-25. https://doi.org/10.1080/09638237.2017.1370639
Mental health services; Consumer behavior; Consumers' preferences