Title

Challenges posed by voice interface to child-agent collaborative storytelling

College

College of Computer Studies

Department/Unit

Software Technology

Document Type

Conference Proceeding

Source Title

2019 22nd Conference of the Oriental COCOSDA International Committee for the Co-ordination and Standardisation of Speech Databases and Assessment Techniques, O-COCOSDA 2019

Publication Date

10-1-2019

Abstract

Child-agent collaborative storytelling can be facilitated through text and voice interfaces. Voice interfaces are more intuitive and closely resemble the way people usually relate to one another. This may be attributed to the colloquial characteristics of everyday conversations that do away with rigid linguistic structures typically present in text interfaces, such as observing the use of correct grammar and spelling. However, the capabilities of voice-based interfaces currently available in virtual assistants can lead to failure in communication due to user frustration and confusion when the agent is not providing the needed support, possibly caused by the latter's misinterpretation of the user's input. In such situations, text-based interfaces from messaging applications may be used as an alternative communication channel. In this paper, we provide a comparative analysis of the performance of our collaborative storytelling agent in processing user input by analyzing conversation logs from voice-based interface using Google Assistant, and text-based interface using Google Firebase. To do this, we give a brief overview of the different dialogue strategies employed by our agent, and how these are manifested through the interfaces. We also identify the obstacles posed by incorrect input processing to the collaborative tasks, and offer suggestions on how these challenges can be addressed. © 2019 IEEE.

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Digitial Object Identifier (DOI)

10.1109/O-COCOSDA46868.2019.9041233

Disciplines

Computer Sciences

Keywords

Digital storytelling; User interfaces (Computer systems); Voice computing; Text processing (Computer science)

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