Date of Publication


Document Type

Master's Thesis

Degree Name

Master of Business Administration

Subject Categories

Business Administration, Management, and Operations


Ramon V. Del Rosario College of Business


Management and Organization Department

Thesis Advisor

Jaime Cempron

Defense Panel Chair

Patrick Aure

Defense Panel Member

Maricel Balatbat
Angelique Blasa


The purpose of this action research is to address the lack of inventory control of company SCS by creating a standard process for all incoming and outgoing transactions from the satellite warehouse. By doing so, all those that need to be informed of all incoming transactions are properly informed and tracking can be done properly. Guided by the DMADV framework, and with the help of the collaborators, this action research was successful in defining the requirements and implementing the warehouse processes for company SCS.

The first cycle of this action research addressed the basic processes of company SCS’ satellite warehouse. Basic processes were defined for the regular incoming and outgoing transactions. This included the basic steps and people in charge for each step of the way. This is also the cycle where an Inventory tracker was designed through Excel and uploaded in google drive. In the evaluation phase of this cycle, the need for standard process on special scenarios was established, and thus, was the issue to be addressed in this action research’s second cycle.

Using the same method and DMADV framework of the first action research cycle, the second cycle was performed to address “special” scenarios. In the construction phase, there were three “special” scenarios raised, (1) Discrepancy between document and physical items, (2) Order correction before delivery dispatch and (3) Order Correction after dispatch.

This action research details out the stories of the researchers’ experiences, reflection and methods of how the research tools were used.

Abstract Format






Physical Description

121 leaves


Inventory control; Retail trade—Inventory control; Family-owned business enterprises

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