An action research on improving the ways of working in email management and task assignment

Added Title

Improving the ways of working in email management and task assignment

Date of Publication

7-2019

Document Type

Insider Action Research

Degree Name

Master of Business Administration

Subject Categories

Business Administration, Management, and Operations

College

Ramon V. Del Rosario College of Business

Department/Unit

Management and Organization

Thesis Adviser

Jaime T. Cempron

Defense Panel Chair

Divina M. Edralin

Defense Panel Member

Rachel Alvendia Quero
Pia Redempta T. Manalastas

Abstract/Summary

The main focus of the Action Research is improving the current Ways of Working in managing emails and task assignment. This has provided resolution to the main issue which is the inefficiency in Email Management and Task Assignment. With collaboration amongst the members – Senior Associate, Associate and IT Consultant, I was able to complete this Action Research paper. The Demand Capture manager’s brief participation and approval also has helped in achieving the objectives of this paper which are addressing customer and market requests in a timely manner, and managing workload to achieve customer satisfaction. To properly address the issue, meetings and interviews with the collaborators have been conducted. I learned that email plays a very big part in our company’s communications, hence this Action Research paper played a significant role in improving Email Management. I also learned that collaboration and teamwork is very important in undertaking issues which contribute to company’s success.

Abstract Format

html

Language

English

Format

Electronic

Accession Number

CDTG008165

Keywords

Office management; Electronic mail systems

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Embargo Period

1-21-2025

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